How can we help?
Answers to the questions we hear most often.
Orders & delivery
How long does delivery take?
Metro orders usually arrive in 1–3 business days and regional orders in 3–6. You’ll get a tracking link as soon as your order ships.
Do you offer free shipping?
Yes — standard shipping is free on orders over $50. Below that, a flat rate is shown at checkout.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to update it.
Do you ship internationally?
We currently ship within Australia and New Zealand. International shipping is coming soon.
Returns & payments
Can I return or exchange an item?
Unused items in their original packaging can be returned within 30 days. Start a return from your account or contact us.
Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All payments are encrypted.
When will I get my refund?
Refunds are processed within 2 business days of us receiving your return and usually appear in your account within 5 days.
Is my payment information secure?
Yes. Payments are handled by certified payment providers — we never see or store your full card details.
Still need help?
Our team is happy to help with anything not covered here.